Privacy Policy – The Barley Mow Walderton

We are committed to protecting your privacy. This policy explains how we collect, use and protect your personal information when you make a booking or visit our premises.

1. Data We Collect

Booking Information

We may collect your name, contact details, booking date and time, party size, any special requests, and deposit or payment details where applicable.

This information may be collected through our online booking platform, by telephone, email or in person.

CCTV and Audio Recording

For the safety and security of our customers, staff and premises, CCTV operates throughout The Barley Mow. Our system records both video images and audio in monitored areas.

2. How We Use Your Data

We use your information to:

• Manage and confirm bookings.
• Communicate with you regarding your reservation.
• Improve our services and customer experience.
• Help protect the safety and security of our customers, staff and premises through our CCTV system.
• Assist with the investigation of criminal activity, incidents or other matters where necessary.

We do not sell or rent your personal information to third parties.

3. Sharing Your Data

Your booking information may be shared with:

• Our booking platform provider.
• Payment processors, where deposits or payments are taken.

CCTV recordings, including audio where recorded, are treated as confidential and will only be disclosed to the police, law enforcement agencies or other authorised bodies where we are legally required or where disclosure is necessary for the prevention or detection of crime, or in connection with legal proceedings.

4. Data Retention

• Booking information is retained for up to 12 months after your visit unless a longer retention period is required for legal or accounting purposes (financial records may be retained for up to 7 years).
• CCTV recordings are normally retained for approximately 31 days before being automatically overwritten, unless they are required for the investigation of an incident or to comply with a legal obligation.

5. Your Rights

Under UK data protection legislation, you have the right to request access to your personal data, request correction of inaccurate information, request erasure or restriction of processing where applicable, object to certain processing activities, and withdraw consent for marketing communications at any time.

Requests relating to CCTV footage will be considered in accordance with applicable data protection legislation and may be subject to exemptions where the rights of others or ongoing investigations could be affected.

To exercise any of your rights, please contact us using the details below.

6. Contact Us

The Barley Mow Walderton
Chichester, PO18 9ED

Email: info@thebarleymowwalderton.co.uk

Phone: 023 9311 2402