Privacy Policy

Privacy Policy – The Barley Mow Walderton

We are committed to protecting your privacy. This policy explains how we use your information when you make a booking or visit our premises.

1. Data We Collect

Booking Information:

Name, contact details, booking date/time, party size, special requests, and any deposit/payment details (if required).

This may be collected through our online booking platform, by phone, or in person.

CCTV Footage:

For safety and security, CCTV operates throughout the premises and may record video images (no audio).

2. How We Use Your Data

We use your information to:

Manage and confirm bookings

Communicate updates or changes

Improve service and guest experience

Ensure safety and security via CCTV

Assist with investigations when required

We do not sell your data.

3. Sharing Your Data

Your information may be shared with:

Our booking platform provider

Payment processors (if deposits are taken)

CCTV/security system providers

Law enforcement when legally required

All third parties must handle your data securely.

4. Data Retention

Booking information: kept up to 12 months (financial records up to 7 years)

CCTV footage: stored for approximately 31 days, unless needed for an investigation

5. Your Rights

You may request access, correction, deletion, or restriction of your data. You may also object to processing or withdraw marketing consent at any time.

To make a request, contact us using the details below.

6. Contact Us

The Barley Mow Walderton

Chichester, PO18 9ED

Email: info@thebarleymowwalderton.co.uk

Phone: 023 9311 2402